Refund policy
Last updated: 15 October 2026
This policy explains when you can return a controller and how you get your money back. It sits alongside your rights under the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") and does not reduce them.
Summary
| Situation | Time limit | Who pays return shipping |
|---|---|---|
| Faulty, defective or not as described | 6 months | We do |
| We sent the wrong item | Any time | We do |
| We confirmed a fitment that was wrong | Any time | We do |
| Cooling-off — no reason needed | 7 days from delivery | You do |
| Change of mind (our voluntary offer) | 30 days from delivery | You do |
| Ordered for the wrong vehicle without checking with us | 30 days from delivery | You do |
1. If the product is faulty or not what it should be
Under section 56 of the CPA, if goods are defective, unsafe or not of good quality, you may return them within six months of delivery. The choice of remedy is yours: you may require that we repair the unit, replace it, or refund you in full.
We pay to have a faulty unit returned, and we charge no handling or restocking fee. If you choose a repair and the same fault recurs within three months, you may then require a replacement or a refund.
2. If we sent the wrong item, or got a fitment wrong
If we dispatched the wrong product, or confirmed to you that a controller fits your vehicle and it does not, that is our error. We collect the item at our cost and send the correct one, or refund you in full — your choice.
3. Cooling-off: your seven-day right
Because you bought online, section 44 of ECTA gives you the right to cancel within seven days of receiving the goods, without giving a reason and without penalty. You return the goods at your own cost, and we refund the full purchase price within 30 days of your cancellation. See our Cancellation Policy for how.
4. Change of mind: our 30-day offer
Beyond the statutory seven days, we voluntarily offer a 30-day money-back guarantee from delivery. This is our own offer, not a statutory right, and these conditions apply:
- The controller must be complete, with all parts, cables and packaging, and in resaleable condition.
- You may have fitted and tried it — that's the point of the guarantee — but it must not be damaged, modified or marked.
- You arrange and pay for the return shipping.
- We charge no restocking fee.
Before sending it back, it's worth a message to us on WhatsApp at +27 64 502 8725. Very often a driver who isn't happy simply has the response set higher or lower than suits them, and we can talk you through it in a few minutes.
5. What we cannot accept back
- Units physically damaged after delivery, including cut or spliced wiring.
- Units damaged by water or by incorrect installation.
- Units opened, modified or repaired by anyone other than us.
- Returns with parts, cables or the display missing.
These exclusions do not apply where the item was faulty on arrival, or where the CPA gives you a right that cannot be excluded.
6. How to return something
- Email throttledynamicsza@gmail.com or WhatsApp +27 64 502 8725 with your order number and what's wrong.
- We reply with a return reference and the return address.
- Pack the unit securely with all parts and include the return reference.
- Send it with a trackable courier. Where we bear the cost, we arrange the collection for you.
Please keep proof of postage. Please don't send anything back before contacting us, as we cannot accept unannounced returns at the address.
7. When and how you get your money
- We inspect returns within 3 working days of receiving them.
- Approved refunds are processed within 5 working days of inspection.
- Refunds go back the way you paid. Card payments are refunded to the same card through Paystack. EFT payments are refunded by EFT to the bank account you paid from, or to another account in your name that you give us; we confirm the account details with you before we pay.
- How long a refund takes to reach you depends on your bank. Card refunds can take several working days to show on your statement; EFT refunds to other banks usually reflect within 1–2 working days of being paid.
- For ECTA cooling-off cancellations, the refund is always made within 30 days of cancellation, as the Act requires.
Delivery is included in our prices, so there is no separate delivery charge to refund or deduct. If we decline a return, we tell you why in writing and send the unit back to you at no cost.
8. Warranty claims after six months
Our two-year warranty continues after the CPA's six-month period. From month seven to month twenty-four, a defect in materials or workmanship is remedied by repair or replacement. See our Terms and Conditions for what the warranty covers.
9. If you're not satisfied with the outcome
Contact us first on throttledynamicsza@gmail.com or +27 64 502 8725. If we can't resolve it, you may refer the matter to the Consumer Goods and Services Ombud or the National Consumer Commission, or approach a court.