Cancellation Policy

Last updated: 15 October 2026

This policy explains how to cancel an order and when we may cancel one ourselves. Read it with our Refund and Returns Policy and our Terms and Conditions.

1. Cancelling before your order is dispatched

You may cancel any time before we dispatch your order, for any reason, at no cost. Contact us as soon as possible on WhatsApp at +27 64 502 8725 or at throttledynamicsza@gmail.com with your order number. Orders are usually dispatched within 1–3 working days, so the sooner you tell us, the more likely we can stop it before it leaves.

If you have already paid, a cancellation before dispatch is refunded in full, the same way you paid (to your card, or by EFT), within 5 working days. If you haven't paid yet, just let us know so we can release the stock.

2. Cancelling after delivery: your seven-day right

Because you bought online, section 44 of the Electronic Communications and Transactions Act 25 of 2002 lets you cancel within seven days of receiving the goods, without giving a reason and without penalty.

  • You return the goods at your own cost.
  • We refund the full purchase price.
  • We make that refund within 30 days of your cancellation.
  • We may not charge any penalty or cancellation fee.

You are entitled to inspect and try the product during this period — that is what it's for. Please return it complete and in reasonable condition.

3. Cancelling after seven days

Our voluntary 30-day money-back guarantee continues after the statutory seven days. The conditions are in our Refund and Returns Policy: the unit must be complete and resaleable, you pay the return shipping, and we charge no restocking fee.

4. How to cancel

  1. Contact us on WhatsApp (+27 64 502 8725) or email (throttledynamicsza@gmail.com), quoting your order number.
  2. Tell us you're cancelling. You don't need to give a reason.
  3. If the goods have already reached you, we give you a return reference and the return address.
  4. Return the goods with a trackable courier and keep your proof of postage.

We confirm every cancellation in writing. If you haven't received confirmation within one working day, please follow up rather than assume it went through.

5. When we may cancel your order

We may cancel an order, in whole or in part, before dispatch if:

  • the item is out of stock or discontinued;
  • a price, specification or fitment detail was published in error;
  • we cannot deliver to your address;
  • we have not received your EFT payment within 3 working days of your order;
  • a payment is reversed or cannot be verified; or
  • we reasonably suspect fraudulent or unlawful use of the store.

If we cancel, we tell you why and, if you have paid, refund you in full the same way you paid within 5 working days.

6. If we deliver late

The delivery times in our Delivery Policy are estimates, not guaranteed dates. Under section 19 of the Consumer Protection Act 68 of 2008, where no specific delivery date has been agreed, we must deliver within a reasonable time. If your order hasn't arrived within a reasonable time after the estimated window, contact us: we'll follow it up with the courier, and if the delay is unreasonable you may cancel and receive a full refund.

7. Refused or undeliverable parcels

If a parcel is refused, or comes back to us because the address was wrong or the courier couldn't reach anyone after reasonable attempts, we will contact you. You can choose to have it re-sent or to cancel for a full refund of the purchase price.

Where the parcel failed because of incorrect details you gave us, we may ask you to cover the courier's cost of sending it a second time, and we will tell you the amount before we re-send. Where the failure was our fault or the courier's, you pay nothing.

8. Questions and complaints

Contact us on +27 64 502 8725 (WhatsApp) or throttledynamicsza@gmail.com. If we can't resolve a dispute, you may refer it to the Consumer Goods and Services Ombud or the National Consumer Commission, or approach a court.